BarCode Trader™
USA Corporate Contact Information and Terms of sale, warranty,
and more
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Call us direct
Toll free in North America:
800 656-2062
Order fax: 800
798-5830
International customers call USA direct:
509 888-0135
Int'l order fax: 509
888-0133
Mailing/Shipping address
information
Equipment
warehouse for ALL shipments
Includes, repairs, returns and service:
120 S. Columbia
Wenatchee, WA 98801
Billing and administration only:
800 Fifth Ave Suite 101-106 Seattle, WA 98104
Remit
all payments to:
P.O. Box 34960 Seattle, WA 98124
Email us
BarCode Trader™
Sales email:
contact sales
BarCode Trader™
Service
email:
contact repair service
BarCode Trader™
Customer
service:
contact customer service
Terms of Sale
Corporate:
Domestic company purchase order,
Net 30 days
Small Business/Individual: MC, Visa
International:
Bank wire transfer,
Visa/MC/Amex
Shipping
Terms/Rates: FOB
source, freight costs posted on order
3 Day Money Back
Guarantee
:
No customer should buy equipment
without the ability to return it if it isn't
what they wanted. We offer a quick,
no hassle money back guarantee on all products we sell. We ask
that you
let us know right away when you receive
the product, within 3 days upon receipt, before shipping it back.
10 day Trial
exchange
:
If you want to try something else
that works better, we offer a no hassle exchange for
a different product within 10 days upon
receipt of original product.
20 day return
policy for Wrong item/Configuration:
Miss-pick
(shipment is
not what you ordered) are always are
allowed a return within 20 days after receipt of item.
Do not
ship product back to us without first requesting a return authorization number (RMA):
Return
request
Warranty
New
equipment is warranted by BarCodeTrader Inc for out of box failures
only. Once you begin to use the equipment
it must be
repaired by the manufacturer, under their warranty program. Used
equipment is warranted fully by
BarCodeTrader Inc for 30 days, or can be extended to 1 year, depending
upon the product, and will be repaired for any
reason, except obvious customer abuse, which is defined as screen
breakage, case breakage or other severe trauma inflicted
upon the
equipment which is not
normal use.
Software pre-loading and
imaging
If you
would like your equipment pre-loaded with your software, please submit
your data file as an attachment with
your
instructions. If you think you would like this service but are
not sure how to obtain your software, or you have
questions
regarding versions, operating systems or other, contact us
Software Support
Repair and Support
Hardware repair:
Existing customers on a maintenance contract or existing customers
requesting hardware
repair may submit a service request
on-line, and track the service order: Service
Troubleshooting or software issues:
Please contact us, and include a daytime
phone number
as we
will need to discuss the issue directly in order to
diagnose the problem.
Software Support
Rental Equipment
Rental
equipment is warranted to work for the rental period. Hardware
repairs will be treated as warranty repairs
and
downtime will be credited back as extra rental time, however, no
refunds will be made for downtime. Rental
periods are
weekly and monthly. You must order equipment advance of your
requested start date to allow for
shipping,
configuration, and testing by your staff.
Email and Login
We utilize
your email address as your login, as well as a means of notifying your
of order status and shipping
information. If you have changed your email address, please
contact us directly and we will make the
changes
for you. Your old password will remain
the same-->
Change email
If you have
forgotten your password we will email it-->
Forgot
password
Feedback
Please contact
us directly with any feedback regarding any areas
in which we need to improve upon. Feedback
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